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Getting in control of your allergies can be complicated, so it's only natural to have a lot of questions!

With so much information available online, it can be overwhelming trying to figure out what advice to follow. That’s why Ask a Doctor is a great place to start.

Getting in control of your allergies can be complicated, so it's only natural to have a lot of questions!

With so much information available online, it can be overwhelming trying to figure out what advice to follow. That’s why Ask a Doctor is a great place to start.

ABOUT ASK A DOCTOR

Free

Available 9am-5pm AET

Private and personalised

Real, Australian-qualified GPs

Instant (less than 2-minute wait)*

When and where you want

No appointment needed

Instant (less than 2-minute wait)*

When and where you want

No appointment needed

HOW IT WORKS

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From your smartphone or computer, click the Ask a Doctor bubble at the bottom right-hand corner of your screen to open the chat window

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Sign up or log in using your email address and verification code

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Select the Doctor you want to chat with

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Start your text chat!

You can also upload documents and images as needed

Hayfever symptoms can affect your quality of life, making it difficult to work, sleep, or enjoy the outdoors. However, it can be complicated to get your allergies under control, because there are many different symptoms, triggers and treatments.

Getting the right advice from a doctor can help you manage and relieve your allergies effectively, enabling you to live life to its fullest.

We know it's not always easy to get to the doctor, especially if you’re busy, live in a remote area or if there are long wait times. Maybe you don’t even know where to start with your questions!

That’s where Ask a Doctor comes in… you can instantly start chatting with an Australian-qualified GP for free, to answer your questions about allergies and allergy management.

WHAT TOPICS CAN I DISCUSS WITH THE DOCTOR?

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Identifying your allergy triggers

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How to tell the difference between an allergy and a cold

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Managing day-to-day with allergies

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Finding the right allergy treatment

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Preventing future allergy flare-ups

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How to use an allergy spray correctly

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Lifestyle changes to manage hayfever

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How long to use an allergy treatment

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Reducing allergens in your home

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What to do if your symptoms get worse

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Using different allergy treatments together

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Any other questions related to allergies and allergy management

FREQUENTLY ASKED QUESTIONS

    The general practitioners behind Ask a Doctor are available between the hours of 9am and 5pm AET, Monday to Friday. Outside of these hours, they will appear offline. You can still message the doctor and they will receive your message the next business day. Just remember to log back in using the same email address, and check for their reply.

    This service is intended to provide reliable medical information but should not replace a face-to-face consultation. The doctors may recommend over-the-counter medicines at their discretion but cannot issue e-scripts for prescription medication.

    Unfortunately, phone and video call are not currently available. If the doctor cannot help you via the chat, they will recommend that you book an in-person appointment with your local GP.

    It’s possible that the doctor won’t be able to assist you properly via the chat, especially if they think you need tests or medicines which can’t be provided online. In this case, they will recommend that you book an in-person appointment with your local GP. In case of a medical emergency, you will need to visit the nearest hospital or call 000.

    Ask a Doctor is brought to you free of charge by Nasonex Allergy & Desonex.

    Yes, you can view your chat and medical history if you log in using the same email address.

    For any enquiries related to Nasonex Allergy or Desonex product information or your experience with a Nasonex Allergy or Desonex product, please contact Bayer Medical Information on 1800 008 757 or email medinfo.anz@bayer.com

    Please contact support@meetingdoctors.com for any enquiries related to Ask a Doctor.

    Ask a Doctor is brought to you by Nasonex Allergy and Desonex from Bayer Australia Ltd., and operated by an independent third party called Meeting Doctors.

    The General Practitioners behind Ask a Doctor have freedom of practice, and are not obligated to recommend any treatments or products.

    This is a text chat service, and as a result the doctors are unable to provide prescriptions.

    Your information will not be disclosed to Bayer Australia Ltd., unless required by law, or for adverse event or product complaint reporting. On registration, you have the option to consent to your contact details being shared with Bayer Australia Ltd. for the purposes of receiving information on marketing and promotions.

    The Ask a Doctor service is not intended to replace a face-to-face medical consultation. If your question or concern requires an in-person consultation, the Doctor will provide you with a summary report of your conversation and ask you to see your local GP.